Shipping Policy
FREE SHIPPING FOR ALL ORDERS OVER $100 (not used in conjunction with other discounts)
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 2-5 Business days |
| Canada, Europe | 4-10 Business days |
| Australia, New Zealand | 5-15 Business days |
| Mexico, Central America, South America | 5-30 Business days |
*This doesn’t include our 2-5 day processing time*
Note: We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped.
For logistical reasons, items ordered within the same transaction may be sent in separate packages, even if you’ve specified combined shipping.
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.
WHICH CARRIER DO YOU USE?
We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.
I DIDN'T RECIEVE MY ORDER
Please email us: info@truflbox.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.
CAN I CANCEL OR CHANGE MY ORDER?
We try to start production of all orders as soon as possible. Depending on when you order was placed, cancellation may be possible if production has not yet begun.
Please contact our support team to check if changes or cancellation are possible, and give the reason you wish to cancel.
MY ITEM HAS ARRIVED DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.
We'll arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.